Help and FAQs

We offer Free Shipping when you spend $30 or more. If you have any questions, please email us at orders@nuby.com or call 1-800-825-2399.

We can only exchange or accept back unopened and undamaged products. Simply mail your unopened, undamaged items to:

Attn: Online Sales 

3030 Aurora Ave.

Monroe, La 71201

Include a note requesting a refund, along with your order #, and once we receive the items, we will provide your refund. If you have any questions, please email us at orders@nuby.com or call 1-800-825-2399.

Yes, however, we can only exchange or accept back UNOPENED replacement parts. Please compare what you receive to the original(s) before opening, to be sure they match. Be mindful of dimensions, not just the look of the spouts.  Some are almost identical except for their dimensions.

In the unlikely event that you have a defective product, you have the right to return it within the Return Guarantee period. Please keep all the packaging materials, accessories and warranty information that accompanies your product as this may be needed should there be a fault. We do not replace items due to biting, chewing, or customer wear and tear.

Luv n’ care® specifies to our manufacturers/suppliers that they are only allowed to use plastics, color pigments and inks that do not contain BPA, Phthalates, or other suspected harmful chemicals in manufacturing Nuby™ products. In addition, our products meet all governmental regulations including FDA, CPSC, CPSIA and European standards/regulations.

The color change is due to natural colorants, like carotene. This colorant can be found in carrots, tomatoes, pumpkins and many other fruits and vegetables.  Although the change in color can be drastic, it is not harmful and does not have any taste or odor.

Nûby™ spoons are made to be comfortable and safe for your baby. The soft tip and heat sensitive features common in many of our spoons are only possible using materials that are somewhat susceptible to natural colorants.  It is possible to produce the spoons with a different material that does not discolor, but it would not be able to function the same and thus, would not be as comfortable or as safe for your baby.

To help avoid the color change for bottles, clean them carefully with warm water and a mild detergent before sterilizing.  It is also helpful to not clean them using the dishwasher.

Nûby™ straws have the same characteristics as Nûby™ silicone spouts and nipples. Frequently used spouts/straws will begin to show signs of wear over time.  We recommend that you replace these items regularly. In addition, Nûby™ uses the safest most durable silicone available; however, it is necessary to check these items before each use and replace them immediately if there are any signs of wear or damage!  Keep in mind that children who are teething might damage a nipple/spout faster than others, since the new teeth of a child are very sharp. Replacement spouts and straws are available so your child can continue to use their favorite cups. Nûby™ uses the safest most durable Silicone available; however, it is also important to use the appropriate spout/straw for the appropriate age of the child.

Unfortunately, we do not provide any spare parts for our breast pumps now. If you have problems and you are not able to use your Nûby™ Natural Touch™ Breast Pump, send us a picture of the broken item and we will do our best to assist you.

No.The special purIce™ gel contains water which expands and converts to steam when the inside temp equals that of the boiling water.  This expansion can cause the sides of the teether to split open. 

To clean, simply wash with warm soapy water, rinse and dry thoroughly.

Latex nipples and silicone nipples are both acceptable choices.  Silicone is clear, odorless and will last longer than latex nipples.  Latex is a natural product. Consequently, latex nipples have a distinct smell and taste.  They are also porous (permeable by bacteria, water...)

We have developed a range of No-Spill™ silicone nipples, spouts and straws that are design to prevent spills and reduce leaks. Most of our No-Spill™ cups feature a patented built-in Vari-flo® valve that encourages the natural drinking action of your child. The Vari-flo® valve only allows liquid to pass through when your child creates a suction.  This means that your child can shake the cup, knock it over or even hold it upside down and the fluid will not pass though the valve.  Please note, due to the concave patented structure of the valve, it is possible for a few drops of fluid to collect in the valve.

The soft silicone nubs are designed to massage, soothe, and comfort baby’s gums during teething. They provide an offset surface that assists with the eruption of teeth through baby’s delicate gums.

Babies like pacifiers because they instinctually want to suck.  Sucking can help calm and comfort your baby.  Nûby™ provides a variety of pacifiers in all sizes, colors, and shapes so it is easier for you to find the right style for your baby.

1. Cherry: The cherry style should mainly be used during the period of breastfeeding. The baglet is shaped like a mother’s nipple, and many have a flexible shield that encourages the sucking action of the baby.  This familiar form and motion help prevent the baby from disliking breastfeeding.

2. Orthodontic: The orthodontic style is ideal for a healthy oral development of baby’s mouth.

3. Flat-oval: The flat-oval style is perfect for babies who like to play with the pacifier by turning it in their mouth. The symmetric form fits the same, no matter if it is upside down or not.

Our Step 1 SoftFlex™ Silicone Nursers are made from 100% BPA free medical grade silicone.  Because silicone is soft and squeezable, it is important to make sure the bottle is assembled properly.  To assemble the nipple, pull the silicone nipple up into the screw ring until it locks into place.  To assemble the base, align the rectangular bumps along the soft silicone base’s lip with the notches on clear plastic screw top. Pull the silicone lip OVER the clear plastic screw top rim.  Once both are assembled, gently screw them together until tight.  Be careful not to over tighten.  Over tightening may cause the silicone base to become misaligned.

All Nûby™ anti-colic nipples and anti-colic bottle bases feature tiny valves.  As your baby feeds, these valves open and close when necessary.  This helps prevent the creation of a vacuum inside the bottle, making it easier for your child to feed and reducing the chances of colic.

No – please do not sterilize or boil an insulated cup.  The insulated cups have a double wall. The air trapped between these two walls expends at very high temperatures, which can cause the cup to deform.  When the cup cools, it may not return to its original shape.

The type of materials used differs from one product to the next.  Some materials can be sterilized in boiling water or steam often while others should only be sterilized before first use.  Please refer to your instruction leaflet before sterilizing your bottle.

Standard teethers do not contain ice gel or water. 

Water filled teethers typically have a portion of the teether that is filled with water.  This type of teether can be placed in a standard refrigerator to cool.

Ice gel teethers typically have a portion of the teether that is filled with pûrice™ Gel. This type of teether can also be placed in a standard refrigerator to cool.  Once cooled, the Pûrice is designed to stay cool longer than a traditional water filled teether.

The Dual-flo™ valve has two different flow rates: fast and slow.  Each flow rate is represented on the valve by a different symbol. The symbol that resembles a turtle represents slow flow and symbol that resembles a rabbit represents fast flow.  When secured into position on the underside of the spout, the symbol that is still visible represents the active flow rate.

Every baby’s feeding needs are different depending on age and other factors.  Having the wrong flow rate can be difficult for you and your baby.  If the flow rate is too slow, your baby may become frustrated.  If it is too fast, your baby may choke.  Our recommendations for nipple flow rates are as follows:

Slow flow: 0+ months

Medium flow: 3+ months

Fast flow: 6+ months

1,2,3 flow: 0+ months

Although every child matures differently, sterilizing is recommended for the first 6 months.  After six months your baby’s immune system should be developed enough to help fight off infection.  However, because milk tends to build up bacteria very quickly, we recommend that you sterilize bottles during the first 12 months for feeding with milk. Please refer to your bottle’s instruction leaflet before sterilizing.

NO! To ensure the safety of baby’s delicate gums, only place Ice Gel teethers in a domestic refrigerator.

The bottom hole is to allow hot water to flow around the liner to warm up the feed if this is your chosen heating method. The two slots near the top of the bottle stop the bottle from turning over when you place it in hot water and warm up the feed. If it did not have holes, it would hold the air and tip over on its side.

100 Degrees Celsius, however the liner should not be heated to this temperature when sealed in a bottle as it will create steam pressure and can cause the liner to burst. Never heat any bottle with or without a liner filled with liquid above the desired drinking temperature.

Yes. The material can be recycled, and it avoids the use of a sterilizer which consumes a lot of water and electricity.

Yes. It is made from BPA Free LPDE (Recycle Code #4) which is a low-density polyethylene

All liners are pre-sterilized from the factory by safe gamma radiation – the same technique used to sterilize medical equipment

Yes

Yes, there are selected replacement parts available. Please contact our customer service team at orders@nuby.com or call 1-800-825-2399 for more information on where these can be purchased.

Over the past few years there have been a significant amount of media reports focusing on Bisphenol A (BPA) found in baby bottles and other polycarbonate feeding equipment. Polycarbonate is used in thousands of consumer products worldwide and has been the most widely used raw material on baby bottles for many years. There are many scientific studies that have been carried out, and while we believe that BPA levels in plastic polycarbonate bottles are below the levels known to be harmful, we have decided to remove BPA from all our Newborn feeding equipment to ELIMINATE ANY RISK or DOUBT and offer parents the SAFEST option.

For more information on BPA and research findings we recommend you visit the following websites:

www.FDA.com

www.efsa.europa.eu

www.environmentcalifornia.org

There are a few cups we do not have parts for. There are also replacement parts that are extremely similar to others, so it is always recommended that you contact us if you are not sure which you need. Please email us at orders@nuby.com or call 1-800-825-2399.

We do not provide free samples or free coupons. By following this practice, we are able to keep our prices as low as possible so more families can afford them.  

Should you be inclined, our products are available at your local Wal-Mart, Target, Babies R' Us, Toys R' Us, Burlington, and several more local retailers. 

Our products can be purchased online at buybabydirect, diapers.com, amazon, and nuby US

To find local retailers near you, please visit  https://www.nuby.com/usa/retailers/wheretobuy and join us on Facebook- Nuby USA (for contests & giveaways).

Thank you very much for the interest in our products.

The information is needed by our customer service team to assist you as efficiently as possible.  We sell many products that have similar features and names.  We know retaining the packaging for every item you purchase isn’t feasible.  Therefore, providing specific information, like a photo of the product in question, helps our customer service team identify the exact question quickly.

Yes, there are selected replacement parts available. Please contact our customer service team at orders@nuby.com or call 1-800-825-2399 for more information on where these can be purchased.

Luv n’ care® specifies to our manufacturers/suppliers that they are only allowed to use plastics, color pigments and inks that do not contain BPA, Phthalates, or other suspected harmful chemicals in manufacturing Nuby™ products. In addition, our products meet all governmental regulations including FDA, CPSC, CPSIA and European standards/regulations.

Our products can be purchased online at buybabydirect, diapers.com, amazon, and nuby US

To find local retailers near you, please visit  https://www.nuby.com/usa/retailers/wheretobuy and join us on Facebook- Nuby USA (for contests & giveaways).

Thank you very much for the interest in our products.