Returns & Exchanges
We want you (and your little one!) to love your purchase. Read about returns and exchanges here.
Surprise new or expecting parents in your life with an e-gift card – the perfect way to let them pick out the baby and toddler products on their wishlist! Here at Nuby, your loved ones can choose from a variety of feeding essentials, teething relief items, sippy cups, brain-boosting toys, and on-the-go necessities. A Nuby gift card is more than just a present – it's a helping hand for the parenting journey ahead.
- Great gift for all ages
- Convenience for parents to shop for exactly what they need
- Versatile selection on site that allows them to mix and match products
- The ideal gift for any occasion - birthday, baby shower, holidays, and more
Available in amounts from $25 to $150. At this time, only a digital e-gift option is available.
Order Processing
We process orders within 1-3 business days, typically shipping the next business day when possible. Processing times may vary based on order volume and seasonal factors.
Delivery Times
- Standard Shipping: 5-10 business days
- Expedited Options: Seasonally available at checkout for faster delivery
- Free Shipping: Available on orders over $50 (ships via most cost-efficient method)
Note: Orders shipping outside the continental US may require additional delivery time. Large orders and peak seasons (especially Thanksgiving through Christmas) may result in longer processing and delivery times.
Exchange & Return Policy
We want you to be completely satisfied with your purchase. Please review the following guidelines before initiating a return or exchange.
Eligibility
We accept returns on unopened and undamaged items within 60 days of purchase. Items that are damaged or defective may be returned even if opened, provided the damage or defect was not visible until the packaging was removed.
Please note that replacement parts should be compared to your original parts before opening to confirm they match. We can only accept back unopened pairs of replacement parts.
How to Return an Item
- Standard returns: Mail your unopened, undamaged item(s) to the address below. Include a note with your order number and a request for a refund. Once we receive your return, we will process your refund promptly.
- Damaged or defective items: Contact us first to receive a pre-paid return label. Include a note with your order number and indicate whether you'd prefer a refund or replacement. We will process your request upon receipt.
Ship Returns To:
Nuby – Online Orders
Attn: Returns
3030 Aurora Ave.
Monroe, LA 71201
Contact Us
If you have any questions, our team is happy to help.
orders@nuby.com
1-800-825-2399
Support
Please contact us for support.
